Terms and Services

TERMS AND CONDITIONS
(HOURLY SERVICE)

Last Update: 08/21/2024

Workforce Human Resources Co. provides hourly cleaning services and long-term live-in help services. Orders for hourly cleaning service or stay-in service can be placed online through the company’s website and applications.

Visitors and customers using the website who are minors (under the age of 18) may not register as users of the website, nor may they transact or use the website.

The hourly cleaning service offers customers hourly cleaning services. The customer selects the order details and creates a reservation.

The long-term - live-in - stay-in service provides customers with long-term live-in help; the customer specifies the reservation details and places the order.

General service terms:

1. Both parties shall comply with the terms and conditions of this agreement, its appendixes, and they agreed that it applies to all workers whose services are provided by the first party (Workforce Human Resources Co.) to work for the second party (the client).

2. The first party is obligated to provide workers according to the conditions agreed upon by the two parties and to end all legal procedures related to them.

3. The first party is obligated to inform the workers of their duties towards the second party and to make them aware of compliance with the issued regulations and instructions and shall not to do any act that harms the reputation of the second party.

4. The second party must pay the total value of the agreement in advance. After making the selections for the reservation, the total amount will be clearly displayed on our website and application. The service will be provided after payment is made.

5. The second party shall bear any government fees that are increased or imposed on the first party after signing this agreement and it shall be valid from the date of its imposition on the first party with the necessity of informing and notifying the second party of this when it happens.

6. In case of reducing or canceling any government fees previously imposed on him, the first party is obligated to stop collecting them from the second party as of date of implementing its reduction or cancellation.

7. The second party undertakes to pay the value-added tax imposed by the General Authority for Zakat and Income at the time of concluding the agreement, to be added with the entitlements arising from it under the invoices.

8. The work tasks entrusted to the workers of the first party to carry out in the house of the second party are (cleaning, washing, wiping and arrangement only).

9. The second party knew that the workers of the first party are not obliged and their tasks do not include (care of children, cooking, washing the yard of the house, carrying heavy objects, and climbing high places for cleaning.

10. It is required upon the arrival of the worker to provide the service to the second party and during its provision that there is a woman at home (mother / wife / or sister / or adult daughter) and in case of absence any of them, the worker shall not deliver to the second party and the visit shall be valid and will not compensated with other visits.

11. The second party may not mistreat our personnel. Any physical or verbal violence and harassment will result in the immediate termination of the contract and reporting to legal authorities. In the event of such a report, the first party will come to the address to retrieve the personnel.

12. The second party shall be fully responsible for the hired workers for the duration of the agreement – their stay with them, for their safety and not being exposed to risks, offense or abuse.

13. The second party may change the location of the house / district / city in the agreement according to the possibilities and schedules available to the first party. Changing the site is not obligatory on the first party, but is according to the possibility available to him.

14. If the first party is unable to provide the service for any reason, an alternative visit will be scheduled according to the capabilities available to him.

15. The second party known that the delivery dates of workers to him for the days of the year will be in two periods, the first (the morning period within two hours between 8:00 AM to 10:00 AM). The second period (the evening period within two hours between 04:00 PM to 06:00 PM). Except for the days of the holy month of Ramadan, it is in two periods, the first (the morning period during two hours between 11:00 PM to 01:00 PM) and the second period (evening from 08:00 PM to 10:00 PM)

16. The second party understood that the waiting period for the first party's labors at his house in order to start implementing the service is (05 minutes) only. If the second party does not respond when calling him on his phone recorded in the agreement, the visit is valid and he will not be compensated for it.

17. The second party understood that the time of the labor visit to his home starts from the time of its arrival to him, and it is not required that the time be united for all visits, as it may differ from one visit to another according to the agreement between the two parties.

18. The second party known that if their actual location is different from the location chosen on the application, the visit is valid and will not be compensated for it.

19. If the second party wishes to delay the labor visit to his home to provide the service, then there are conditions that must be considered and applied, otherwise the visit will be considered valid for the second party and will not be refunded or compensated. These conditions are explained as follows:
A- The first party’s approval of delay through the second party’s communication prior to (24 hours) from the visit date appointment.
b- A visit is available at the new specified date.
C- The delay should be limited to a specific number of visits according to the package used by the second party as follows: (One-time delay for a package of 4 visits - two delays for a package of 8 visits - three delays for a package of 12 visits or more).

20. The second party can request the stabilizing of a worker who has performed the service for him in advance, provided that it is available upon his request according to the specified visit time, and if the worker chosen by the second party is not available, he is not entitled to refuse to receive another worker, and if he does so, the visit is valid towards him and he will not be compensated for it. The second party can view the working days and schedule of their favorite personnel on the order placement screens of our website and applications.

21. The second party known that if he benefits from one of the discount offers offered by the first party, the value of the labor visits will be non-refundable and that the schedule of visits will be fixed and not subject to change.

22. The second party bears the full responsibility in case of the obliges the manpower to carry out an order or commit a criminal act under compulsion by him or a member of his family and this causes violations, fines, injuries, or contains high risks, or conducts them to use equipment, mechanisms or vehicles that are not authorized for the labor to use. Upon that act, a liability is established on the worker, and the second party bears the consequences of that, whatever they may be.

23. The second party must treat the hired laborers for him humanely based on compassion and mercy, and stop from any saying or action that affects their dignity or religion or exposure to their private needs, included but not limited (mobile phones - bags...).

24. The second party is not entitled to employ workers for others. In case of breaching of this condition, the second party shall bear the obligations arising therefrom for the benefit of the first party. The second party shall be responsible, when violating this condition, for any penalties or obligations imposed by the competent authority in this regard.

25. The client is obligated not to provide any in-kind or material gifts to the worker for any reason.

26. The first party undertakes to maintain the privacy and confidentiality of the documents and information provided by the second party and to be used only for submission to the competent authorities if requested.

27. The first party is not responsible or liable for any violations or crimes committed by manpower which cause a penalty or compensation, and the criminal responsibility falls directly on the manpower. The second party has the right, if the violation or crime is proven, to apply to the competent authorities and request legal prosecution.

28. The second party remains responsible for whatever his possessions, belongings, and his valuable movables such as money, jewelry and the like, which are subject to loss, theft, damage or loss, and the second party acknowledges that the first party does not bear any responsibility resulting from any of the aforementioned. The second party is entitled to apply to the competent authorities in case of it is proven and the occurrence of an infringement by the labor on any of the above.

29. The two parties know that if it is proven that any assault has occurred against him by the second party, the manpower is entitled to claim his right before the competent authorities.

30. If the second party wishes to authorize another person to receive and deliver the manpower, he must issue a shar’ia power of attorney for him to do so and stipulate that the deputy is entitled to sign the agreement.

Cancellation and refund terms:

31. If the second party wishes to cancel the agreement before starting of service provision, the following conditions are required:
A- To communicate with the first party prior to 24 hours from visit date and submit a cancellation request.
B- He must pay a cancellation fee of (1%) of the total value of the agreement. Provided that the first party is obligated to return what was paid by the second party after deducting the mentioned fees.

32. If the second party desires to cancel the agreement after starting to provide the service to it, the following conditions must be met:
A- To communicate with the first party prior to 24 hours from scheduled date of the visit and submit a cancellation request.
B- He must pay a cancellation fees of (SR 250).
C- The value of the visits provided to him should be calculated provided that the first party is obligated to return what was paid by the second party after deducting the mentioned fees.

33. When the second party changes his address, place of residence, or any of its contact numbers recorded in this agreement, it is obligated directly to notify the first party.

34. In the event that the second party does not comply with what is included in this agreement, the first party is entitled to stop providing the service and withdraw the manpower, and his right shall be kept to demand the second party for all the expenses and costs resulted from that, and the second party is not entitled to claim any refunds.

35. The two parties agreed that this agreement is automatically cancelled, and the second party shall bear the financial and other obligations arising from the agreement until the worker is delivered to the first party in case of the second party commits any of the following violations:
(a) If he, or any of his family members, or those under his custody, assaulted the workers in any way, and workers keep their legal right towards the second party and claiming it before the competent authorities.
b- Employing workers for others.
C- Charging the manpower to work outside of what is mentioned in article (8) of this Agreement.
d- He refuses to allow the workers to use their phones outside of work hours.
e- If it is proven by any way that the home service provided is for other family.
f- Evidence of labor abuse, whether (harassment - or physical or sexual assault - or pregnancy).

36. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days
depends on the issuing bank of the credit card.

Delivery and transportation policy:

37. Service providers will be brought to the address specified by the customer by Workforce Human Resources Co. and will be picked up from the address again at the end of the service. The responsibilities regarding address and location clarity are outlined in the service terms above.

38. The transportation fee is included in the service.

39. (https://www.workforcesaudia.com) (https://app.workforcesaudia.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of (Workforce Human Resources Co.)

Payment Confirmation – Services:

40. The second party selects the reservation details through their website or application. After entering the address and phone information, they proceed to the payment screen. The final amount to be paid is continuously displayed on the screen. Once the second party enters their card details on the payment screen, the payment process is completed. The second party will receive an order and payment confirmation email.

41. We accept payments online using Visa and MasterCard credit/debit cards, Mada cards, and Apple Pay in the accepted currencies. Our prices are displayed in SAR (Saudi Riyal), and charges are made in SAR. Currency conversions for payment methods are subject to the respective institutions.

42. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

43. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Confidentiality:

44. The second party is responsible for maintaining the confidentiality of his account.

Terms and services update:

45. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the
requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections
in order to be updated about the changes on the website. Modifications will be effective on the day they
are posted.

Legal authority:

46. Both parties acknowledge that in case of any dispute arises between them regarding the implementation of agreement conditions, it will be settled amicably. If they do not reach a solution, the jurisdiction shall be conducted at The Jeddah General Court with the laws of The Kingdom of Saudi Arabia.

The Kingdom of Saudi Arabia is our country of domicile and stipulates that the* governing law is the local law.

Contact us
Company: Workforce Human Resources Co.
Email: [email protected]
Telephone: +966 12 6651 755
Address Jeddah: 7871 Hamad Al Hokiel Street, Rawdah District, PO Box 14048, Jeddah 23434, KSA
Address Riyadh: Al Falah Unit No: 23, 6575 Uthman bin Affan Road, P.O. Box: 13314 – Riyadh 2664, KSA

TERMS AND CONDITIONS
(STAY-IN SERVICE)

UPDATE DATE: 08/11/2024

Definitions

1-    Worker/Labor: Every male or female worker chosen by the Client for any domestic profession or who is in the same category residing with the Client and of any nationality as shown in the service schedule appendix. The service performs domestic service directly to the Client, or any member of his family and works under their supervision and direction.
2-     Annex (1) Service Schedule: It contains workers data, service value, service period, and the expected period for handing over the worker to the Client.
3-    Annex (2) Schedule of service provider dues: It contains the service provider’s due dates for the service payments and their value.
4-    Annex (3) Deployment letter
5-    Advance payment: it is considered part of the contract value to be paid in advance when signing the contract, and its value is calculated based on the service period and the package chosen by the Client, provided that the Client pays the remaining value of the contract in monthly payments.
6-    The service(s) is the provision of domestic worker services within the Kingdom of Saudi Arabia, by the Service Provider to the Client.

Article (1) Preamble:

1. The above personal information and definitions shall be an integral part of this Contract and complementary therewith.

2. Whereas the Service Provider is licensed to provide domestic laborer/Worker services inside the Kingdom Of Saudi Arabia (“KSA”) and has the experiences and potentials required for rendering such services, in compliance with the laws, regulations and instructions in force in the Kingdom of Saudi Arabia (“KSA”) and according to the rules of Islamic Sharia; and WHEREAS the needs domestic laborer service to work for him under his responsibility, supervision and management.

Therefore, the Parties, after acknowledging that they have the legal competency for acting and contracting, agree to the following terms and conditions:

Article (2) Objective of the Contract:

The Parties agree that the Service Provider will provide a (00) of the domestic laborer to the Client, according to Annex Number (1).

Article (3) Contract term:

1-    The term of this contract is determined according to what is mentioned in the period of service in the Annex No. -1- (“Service Schedule”) the calculation of the service period starts from the date the worker is received by the client during the expected delivery period in the service schedule. And in the event that the client is late in receiving the worker for this period, Or he desires to extend the worker’s stay with the service provider for whatever reason, the service is considered effective against him, and the Client is obligated to pay the Monthly amount of the service, in addition to the costs incurred by the service provider in the amount of (100) Saudi riyals for each day that the worker spends in Housing the service provider as a late fine.
2-    The Client may renew the contract for a similar period or other periods after the approval of the service provider, provided that the Client notifies the service provider of his desire to renew the contract at least seven (7) days prior to its expiry. Note that the terms of the renewed contract may differ from the terms of this contract.
3-    In the event that the Client who provided the service is not notified of the renewal, what is mentioned in Paragraph (5) of Article Six will be applied.

Article (4) Contract Value:

1-    The value of the service is included in Annex (1): Noting that the prices mentioned in the service schedule do not include the value added tax (15%).
•    Employment salaries
•    Recruitment costs, visa fees, medical examination, residence permit issuance and renewal fees, social insurance fees, medical insurance, return ticket, end-of-service remuneration, etc.(“ Administrative fees”)
2-    The Client committed to pay an advance payment according to the Annex (1).
3-    In the event of a reduction or cancellation of any government fees previously imposed on the service provider, the service provider has committed to stop collecting them from the Client as of the date of implementation of their reduction or cancellation.
4-    The service provider must inform or notify the Client of any financial increases in the contract.

Article (5) Obligations of the Service Provider:

1-    The Service Provider shall complete all formal and legal procedures for the domestic worker (s) in accordance with applicable laws and regulations in Saudi Arabia by paying all expenses and fees and necessary government expenses and fees for recruitment, residency permit, and work permit and their renewal, social security, medical insurance, mobile SIM for the domestic worker(s) and Driving licence for the driver, Except in the case of force majeure or circumstances beyond administration.
2-    The Service Provider shall pay the wages and dues of the domestic worker (s) on the dates stated in the contract through a bank transfer to the worker's accredited bank account. The worker’s salaries and entitlements are paid by the service provider only, and no claim by the client regarding the disbursement of any sums of money to the worker as advances, salaries, or otherwise, is considered as the service provider is not responsible in any way for any financial or in-kind dues of the client to the worker.
3-    The first Side shall not transfer or terminate services of domestic worker(s) for the duration of the contract, except in case of a legitimate reason.

Article (6) Obligations of the Client towards the Service Provider:

1-    The Client shall pay the Service Provider’s on the due dates According to Annex (2) through the preferred payment methods (ESAL- POS- Bank transfer to the Service Provider’s bank account mentioned above). Noting that the prices mentioned in Annex (2) include the value added tax (15%).
2-    In the event that the Client is late in paying for a period of (5) days from the due date, the service provider may withdraw the worker and terminate the contract without protest from the Client.
3-    The client is not entitled to deduct any amounts from the contract value for any reason.
4-    The client acknowledges that all the documents and information has provided to the service provider are correct and agrees to withdraw the labor force and terminate the contract immediately if it is proven otherwise.
5-    The Client shall immediately return the worker For the ass assigned by the Service Provider upon the end of the contract period, and in case of delay of the worker ‘return, The Client is obligated to pay the daily cost for the service in addition SR 100 as a delay fine
Of the number for each day shell be billed to customer and in case of delay for a period exceeding 10 days, his information shall be reported to the competent authorities and the second Side may not renew and not justification is accepted.
6-    The Client undertakes to provide the service provider with his approved national address at the time of contracting, and he also undertakes to notify the service provider immediately of his new address as soon as he moved.
7-    The Client is committed to attending, if necessary, to the service provider’s headquarters to receive the renewed residence card, the worker’s renewed medical insurance card, and the ATM card. In case of non-compliance, the Client will bear any treatment costs or any consequential administrative or regulatory violations.
8-    The Client shall bear all the costs of transportation, delivery and replacement of the worker - whose reasons are attributed to the Client - in the event that the Client's place of residence is outside the place of receiving the worker.
9-     In the event that the labor is returned for any reason (replacement, end of contract, etc.), the client is obliged to hand over the labor at the same place where they were received at the beginning of the contract specified in Annex No. (3).
10-    The Client shall in the event of injury to the worker or disability or death notify the Service provider officially within a period of 24 hours of injury, disability or death, and failure of the second Side to notify within r (24) hours, in this case the Client shall pay all costs and expenses and be responsible before the worker or his heirs and the relevant government agencies, and pay all costs and expenses and dues paid by the first Side to the worker or his heirs or the relevant government Agencies.

Article (7) Obligation of the Client towards the Labor:

1-    The Client is obligated to bring the worker or allow him to visit the Service Provider or communicate with whenever the worker so desires also the Client is obligated to bring the labor when requested by the Service Provider with 3 working days, and if the Client does not respond, the Service Provider may Terminate the contract and the Client shall Bear all the costs of Termination.
2-     The client undertakes to treat the worker whose services are provided to him and his family members with due respect, in accordance with the provisions of Islamic Sharia and the KSA Laws and regulations, And to refrain from every word or action that affects their dignity or their religion, If the worker submits a complaint including the violation of this clause, the service provider has the right to withdraw the worker, terminate the contract, deduct 25% of the remaining period of the contract, and resort to the competent authorities to hold the client accountable.
3-    In the event that the labor needs medical care, the client undertakes to provide a means of transportation for the worker to the nearest approved medical center in the network of medical centers of the insurance company approved by the service provider, or to treat the labor at the expense of the client without charging the service provider any cost. The Client is also obligated to inform the service provider directly in the event of work injuries, otherwise the Client will bear the necessary compensation for the worker in accordance with the system in force in the Kingdom.
4-    The domestic labor may take sick leave with pay under a medical report in case of sickness according to the related rules and regulations. The Client shall not terminate or cancel this contract because of domestic worker’s sickness before exhausting the vacation periods as prescribed by relevant laws and regulations, as the Client shall adhere to the rules and regulations and decisions governing the work of domestic worker and bear the responsibility for violation without any responsibility on the Service Provider.
5-    The client undertakes not to withhold the worker’s documents and papers, and bears all costs and fines imposed on the service provider or the worker or both of them as a result of that. He also bears the value of what he has damaged or withheld of luggage and property, documents and papers or the payment of an amount of (1000) Saudi riyals, whichever is higher, and he may not Preventing the worker from communicating with the service provider or vice versa, or withdrawing the means of communication from him.
6-    The client is committed to providing an appropriate work environment in which safety and security factors are available, and not to assign the Labor to any danger that threatens his health or physical safety or affects his human dignity.
7-    The client is undertaking to not let the worker to work   for more than (9) hours a day and , in addition to giving him intermittent periods of rest and performing prayers during daily working hours, as well as giving him a weekly day off that does not include any tasks entrusted to him.
8-    The client undertakes not to employ the worker in works that are not required by his profession specified in this contract, or that are contrary to the nature of his work as a domestic worker. He is also not entitled to employ the worker for others or re-provide their services to others, and the service provider has the right, in the event that otherwise is proven, to terminate the contract and withdraw the labor, while remaining entitled to a deduction of 25% of the remaining period of the contract and resorting to the competent authorities to hold the Client accountable and refer to him with all fines, penalties and costs incurred.
9-    Providing suitable housing for the worker who provides his services during the contract period, provided that the housing is air-conditioned and guarantees the human rights and privacy of the worker inundation to provides adequate food.
10-    In the event that the profession is a domestic worker, personal hygiene tools must be provided to her.
11-     The Client is committed to enabling or connecting the worker to the nearest bank branch or ATM to receive his monthly salary and to assist him in transferring any amounts to his family.
12-    In the event that the worker is a driver, the client is obligated to authorize the driver to drive the vehicle, and that the vehicles driven by the worker are in the name of the client and are comprehensively insured, In the event that the insurance is not comprehensive, the Client bears all costs and damages resulting or incurred by the driver for his benefit or for the benefit of all affected parties , and in the event of traffic violations committed by the driver, the service provider is not responsible for those violations.
13-    The client committed not to take the worker’s signature on any securities or documents, and the client bears all damages and losses as a result of that
14-    The Client shall bear all the fines and violations for any violations that cause harm to the worker, or the Client or a member of his family directing the workers to do irregular work, neglecting them, or directing them to use equipment, mechanisms, or vehicles that the workers are not authorized to use, which results in violations, fines, or injuries to the workers or to others

Article (8) Miscellaneous:

1.    In the event of loss, theft, or damage to the client’s property by the worker, it shall be dealt with in accordance with legal and criminal procedures in the Kingdom of Saudi Arabia, with the service provider disclaiming responsibility.
2.    The worker is subject to the instructions of the client, and he must preserve the secrets of his business and the secrets of his family, and the Client has the right to direct him according to the requirements of his work, and in accordance with the applicable regulations.
3.    In the event that any provision of this contract is deemed null, invalid or unenforceable under the applicable laws and regulations in the Kingdom of Saudi Arabia, this will not affect the validity and obligation of the rest of the provisions and provisions of this contract and its appendices.

Article (9) Labor Replacement Policy:

1- The service provider is committed to providing an alternative worker without charging the Client any new fees in the following cases exclusively:
• In the case of worker’s escape The service provider shall stop calculating the value of the service from the date of the Client's notification of the worker'sescape ,Under the following conditions :

- The Client informs the service provider of the state of absence within (24) hours by contacting the service provider.

- Bringing an official report from the police station and handing it over to the service provider within a period not exceeding (48) hours from the time of absence by coming to the service provider's headquarters closest to his area.

-     In the event that the absence report is proved to be incorrect, the Client shall pay the service provider an amount of (50) riyals for each day from the date of the absenteeism report until the date proven to be incorrect, in addition to paying the value of the daily service to the worker for that period retroactively and any fines or legal consequences that are imposed The service provider as a result of this communication. In the event that the communication is not correct, the service provider has the right to terminate the contract without compensating the Client with alternative labor and returning the paid daily service value for the remaining period of the contract.
•    Refusal to work because it is not due to the client in any way.
•    The worker suffers from an incurable disease that prevents him from performing his work.
•    Failure to find the profession, provided that the client expresses this within (48) hours from the time of handing over the worker.
•    The worker's death is a natural death.
•    If the worker was pregnant before handing her over to the client.
•     If the worker deserves his leave, or if he does not want to renew his work contract with the service provider.
2-    In the event of the occurrence of any of the previous cases, the service provider is obligated to compensate the Client with the replacement worker within a period of (30) days from the date of approval of the replacement, and in the event that a replacement of the same required nationality is not available and for reasons beyond the control of the service provider, the Client has the right to choose between one of the options next:
•    Replacing the nationality, provided that any financial differences are paid to the service provider
•     Termination of the contract without any deductions on the amounts paid, and only the days that the worker worked for him before the occurrence of one of the above-mentioned cases.
3-     With the exception of what is stated in Article (Tenth) of the employment replacement policy, the Client may request a replacement worker - after the approval of the service provider - with a free replacement fees for the first time, and a replacement fee of (50) for the second time and what follows, to be paid upon the replacement request.

Article (10) Expiration/ end or Termination:

The service is considered effective against the Client as of the date of receiving the worker according to the Expected period shown in Annex No.1 The Client may cancel the contract before the date of receipt - unless the Client receives the worker immediately - and recover the amounts paid after deducting the cancellation fee (1%) of the total amount of the service.

2- In the event that the service provider fails to provide the worker during the expected delivery period in the Annex (1), the Client has the right to terminate the contract and recover all the amounts paid without deducting any fees.

3- In the event that the contract is terminated by the Client and before the expiration of the contract period, the service provider has the right to deduct 25% of the daily service value for the remaining period of the contract.

4- The service provider has the right to terminate the contract immediately with the withdrawal of the worker and deducting 25% of the remaining period of the contract in the event of a material breach by the client of any of the terms of the contract or any of its appendices, or if any evidence is established. A form of abuse, abuse, or assault against the worker, or any breach of the regulations of the Kingdom of Saudi Arabia

5- The Service Provider has the right to terminate the contract for convenience with no cause, either wholly or partially, by giving the Clint a thirty (30) days’ written notice.

Article (11) Force Majeure:

Neither Party shall be deemed to be in default or breach of this Contract, In case either party is affected by an event of force majeure or an emergency condition which makes it impossible or strenuous for the affected party to perform its obligations under this Contract , including but not limited to government interference, direction or restriction, war or civil disorders, strikes, blockade, insurrections, riots, acts of nature, disasters, diseases, epidemics, terrorist actions, or other emergencies; the relying party has to promptly provide the other party with a notice of the occurrence of the event of Force Majeure with supporting evidence, and an estimation of its expected duration and the probable impact on the performance of its obligations hereunder, and exercise all reasonable efforts to continue to perform its obligations and to mitigate or limit damages to the other Party. In case of a Force Majeure event or an emergency event, the aggrieved party will have the right to terminate the Contract by a 60 day written notice to the other party from its date of issuance. This termination shall not entail either party to a compensation other than what is due prior to termination.

Article (12) Language:

The Arabic language is the approved language in the interpretation and implementation of this contract.

Article (13) Disputes:

Any dispute that arises between the two parties shall be settled amicably within (10) days from the date of submitting the complaint on any of the channels of communication with the service provider according to the regulations and instructions of the Ministry of Labor and Social Development. If the settlement is not possible, the two parties have the right to resort to the competent courts in Jeddah.

Article (14) Notices:

Notices to be exchanged between the Parties shall be written and sent via registered mail, courier or email. Notices shall be sent at the address clarified hereinabove for each Party. Each Party shall, in writing, notify the other Party, if it changes its address. Otherwise, the notices to be sent at the address mentioned hereinabove shall have the full force and effect

Article (15) Counterparts:

The contract is approved online by both parties for orders created online. When the personnel is picked up from the branch, the contract is prepared in two copies, and both parties sign and receive a copy. Services are provided according to the terms of this contract. Both parties acknowledge that they have reviewed the contract and all its terms and conditions and have signed it voluntarily.